Service
Repair & Control
In the event of a defect during the long service life of our products, we offer you a repair.Repair & Control
Learn moreEquipment rental
We offer our ultrasonic (industrial) baths in various sizes with basket and lid for rent.Equipment rental
Learn moreDosing calculator
Calculate the concentrate proportion for the preparation of ready-to-use solutions of disinfectants & cleaning agents.Dosing calculator
Learn moreDownloads & Knowledge Base
We provide you with a large database of operating instructions, data sheets and catalogues.Downloads
Learn moreWe take your device into
Repair
Should a defect occur in our units, which are designed for a long service life, we will be happy to offer you a repair.
The modular design of our products enables efficient repair by replacing the defective components. Please note that for product liability reasons we can only repair units that are less than 10 years old according to the rating plate.
To check the functionality of your ultrasound scanner, we recommend a regular Foil test to be carried out.
In order to be able to process a return quickly and economically, we need complete and comprehensive information about the process. Therefore, please fill out the return form below completely and send this together with the decontaminated (cleaned and, if necessary, disinfected) device/accessories back to:
BANDELIN electronic GmbH & Co. KG
Repair department
Heinrichstr. 3-4
12207 Berlin, Germany
As a certified company and due to legal regulations for the protection of our employees and the environment, we are obliged to document the harmlessness of all incoming goods. The return form must be filled out completely, printed and signed off by authorised specialist personnel.
For a quick processing of the repair, please enter the unit and part-related data in the return form. If you are sending in several defective units/parts, please enclose a description of the fault with each defective part.
Attach the return form to the outside of the packaging so that it is clearly visible.
ATTENTION: If the return is not accompanied by the appropriate return form, it will not be processed by us. You will receive a one-time request with a deadline to submit the return form. If this is not done, the device/accessory will be returned to you at your expense.
Please note that for product liability reasons we only accept units for repair/inspection that are not older than 10 years. To determine the age of the unit, you are welcome to provide us with the serial number in advance.
If you have any questions or problems, our
Contact
Marita Barnett
Tel: +49 30 76880-13
E-mail: marita.barnett@bandelin.com
CENTRAL
Phone: +49 30 76880-0
info@bandelin.com
Mathias Pound
Tel: +49 30 76880-2674
E-mail: mathias.pfund@bandelin.com
If you have any questions about the products MIC,TRISON and ZE, you can reach us after business hours at: Tel. +49 30 76880-2191
Hospitals can also contact our field service partner MMM for the MIC, TRISON and ZE product groups as follows:
Germany / Austria: +49 1805 666112
Switzerland: +41 562 0422 22
Business hours MMM:
Mon.-Thurs. 7:30am- 4:30pm
Fri. 7:30-15:00
You can also use our devices
Rent
Do you need a device for parts cleaning for a certain period of time or would you like to know if the cleaning works for your application before buying? We offer our ultrasonic (industrial) baths in various sizes with basket and lid for rent. You can find information on the rental units in the Information sheet for rental equipment
Please note: Rentals are only made within Germany. The rental of ultrasonic baths is only offered to commercial customers. The minimum rental period is one week.
Flyers, instructions and information as
Knowledge Base
Selection
Last Updated: 21.07.2021
Operation and functional test
Last Updated: 23.05.2022
Downloads
Last Updated: 14.10.2024
Industry
Last Updated: 20.02.2024
Compact ultrasonic baths
Last Updated: 26.04.2023
Laboratory
Last Updated: 19.10.2022
Medicine
Last Updated: 20.02.2024
Practical tips
Last Updated: 17.09.2024
Quality since 1955
We - a Berlin-based family business in its third generation - specialise in the development, manufacture and distribution of ultrasonic devices, corresponding accessories and application-specific cleaning and disinfection preparations. The high vertical range of manufacture, a modern production facility and motivated employees distinguish us and are guarantors for constantly new quality products.
